SHIPPING, HEALTH AND GUARANTEES

Health Guarantee

All our Belgian malinois puppies sold come with a health guarantee. Within 7 days of purchasing your new puppy, you must take him/her to a licensed veterinarian for an examination. If the veterinarian determines within 7 days of purchasing, that your dog is clinically ill or has died from an injury sustained or illness likely to have been contracted on or before the date of purchasing and delivery, you have the following options:

  • Return the puppy for a complete refund
  • Return the puppy for a replacement puppy of equal value
  • Retain the puppy and receive reimbursement for reasonable veterinary fees, not exceeding the adoption price.

HOW DO WE SHIP OUR PUPPIES?

We only ship our puppies on airlines that implement a Pet Safety Program or We ship using a Well Specialized Animal Courier .

Once our vet confirms that your puppy is healthy and ready for travel, we will book a delivery appointment (flight) as soon as we receive the reservation deposit or full payment  and send you an email itinerary of all of the times, flights, schedules, tracking AWB & pick up details.

On the day of your puppy’s journey, the puppy will be picked up from our home by the delivery agency and transported to the airport. Once all of the paperwork is filled out and your puppy is checked in at the airport, you will receive an email and phone call from the delivery agency with full flight details. During the day of the flight, we will continually update you step-by-step on the progress of the flight until your puppy arrives safely at your door step.

You can also use the tracking number which we will send to you after the flight confirmation to track the progress of your puppy’s flight from the website of the delivery agency.
Our puppies normally ship out early in the morning and they are delivered on that same day of delivery.

The puppy can either be picked up at your local airport or a delivery agent will have the puppy brought to your doorstep depending on the shipping arrangements made.

HOW LONG WILL IT BE BEFORE I RECEIVE MY PUPPY?

Given the puppy is 10 weeks of age or older and has the right medical documents required for shipment, we normally deliver within 6-8 hours the same day or the day after.
We require at least 2 hours to purchase the airline ticket. That is the only way to get good air fares, so please be patient and we will do the best we can to get your puppy to you as fast as we can.

Delivery and Shipping will be carried out by a professional animal relocation agency and the puppy will be shipped by air or land with temperature regulatory crates depending on how far the destination is.

Your puppy will arrive in a brand new airline approved kennel with absorbent bedding and a food & water dish. All puppies are flown in the pet conducive part of the aircraft which is a safe temperature controlled environment.

Every puppy shipped through us will be handled with the utmost professional precision by one of our shipping experts.

For more information on our shipping process. Feel free to get talk to us as part of your inquiries either by email or call us directly.